Are we being taken to the movies, or to the cleaners?
I am sure we have all asked that question of our in home communication
and entertainment services. As someone who operates a business from a home office, getting the best value for Internet services
is of utmost importance. The level of service and more importantly the speed of service are the two key elements to consider
when negotiating your so-called good deal.
were with a cable provider for many years for our entire in home services, cable TV, phone and Internet. In the beginning,
we thought we were getting a good deal for the package we had ordered. However, as time wore on we were being nickeled and
dimed to death, with increases in our bill. Parts of the bill were at a certain price for a finite period of time, and then
increased. I just want it to be reliable with no down time or slow downs in service. Is that really too much to ask?
We engineered a change last year from cable provided services
and switched it all to a national phone company who claims to provide all the same services at a better price with quicker
download speeds than you would get from cable. The first week of the switch was in a word, EPIC! Anything that could have
gone wrong did. We were subjected to a failure of Internet for a period of one week. It amounted to nothing more than the
right hand not knowing what the left hand was up to. To say that that failure took our relationship to new limits with Internet
providers is an understatement.
Over the past
week or so, I have been making inquiries as to what people pay for Internet. I was absolutely shocked to see the wide range
of costs for "so-called" high-speed service. What is considered high speed? I wish that there were transparency
with the providers. Why is there such a disparity and range of speeds for the same service? I mean does it really cost more
to provide faster service; I bet it doesn't? I think we are being taken to the cleaners.
I have conducted speed tests on my Internet service and have continually gotten
readings ranging from 5.3-5.7 mbps. I didn't know what to compare it to, so I began the research, hoping to get to the bottom
of it. Was I ever shocked to see how much faster my friends services were. A lot of people were experiencing speeds like
mine. However, in many cases, speeds as much as 8 times faster were being reported.
I hope this blog will be taken as an invitation to comment and compare services. I would
also hope service providers are listening in, as we your devoted customers are sick and tired of being fleeced. Faster Internet
service should not cost you a king's ransom.
Bob Minhas, owner of AlphaStarr Technical Solutions
provides his professional input into Internet Service Providers.
Welcome to AlphaStarr Technical Solutions. Our goal is to provide you with the technical
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pretty hard to compare internet services with even those on the same street as you because every user has a different environment
these ISP's work within. Remember that the Internet signal gets to your home over some physical medium whether its phone,
cable or even fiber. And everyone's home can have so many different "points of failure" in between.
From the ISP central office to the hub on your block (big green
or brown box), users have to consider the distance being travelled in between. The further the distance, the harder that signal
has to work to get there, and will likely be less available then someone who lives closer to this hub.
Then there is not only the distance between the street hub to
the house to consider, but the quality and age of that cable. Is it really old cable? Has it been damaged over the years from
digging, lawn aeration, driveway or curb work or even weather? By weather, I mean do you notice your Internet worse during
heavy rain or really warm or cold weather?
we need to think about the connection from outside your home to inside your home. Right up to the jack on the wall we need
to consider distance, age and quality there as well. Have you made your own connections with splitters? Have you painted over
these jacks? Did you buy pieces of cable from the dollar store?
And finally, remember the ISP Modem, Your Account Settings and even the use of third party Routers and Switches
can all be factors that can affect the level of speed you get on your high speed internet.
Now some of these are the responsibility of the ISP to maintain, and some
are yours. Do you think you'd have the ability to troubleshoot any of that yourself?
The true measure of our Internet Signal should be are we getting what we need from it.
Not a number. If you're not satisfied with your Internet service whether it's the same speed or reliability as your neighbor,
that is still something you need to let your ISP know and research what your options are to get that level of satisfaction
AlphaStarr Technical Solutions Your Technical Concierge